FAQs

Frequently Asked Questions

what are your guys’ hours of operation??
we can schedule appointments as early as 5am and as late as 9pm, to better serve your needs!! (if your pet is boarding overnight, these times are customizable based on your departure and return times)

can you administer medication and/or assist with post surgical needs? 
absolutely!! with over 20 years of experience, we’ve become experts in administering pills, drops, injections, and liquid medication (as well as providing post-surgery care) with as minimal discomfort as possible

what are the sleeping arrangements when my animal is boarding at your home facility?? 
pets are never crated overnight unless specifically requested, and we take great lengths to make sure your pet has as similar of sleeping arrangements here as they would at their regular residence

are my animals safe??
absolutely!! safety is our top priority!! pets are diligently screened before any admittance, and continual positive behavior reinforcements are always administered

what’s the deal with payment options??
payment is not required in advance (although you can pay in advance if you’d like). an invoice will be provided at the end of your pets’ stay, and in the case of regular visits, an invoice will be provided bi-weekly

what if i need to suddenly cancel??
please provide notice of a cancelation at least 24 hours in advance, or one night of charges might apply (in certain cases)

can you accommodate dogs of any size??
yep!! big or small, we love ’em all!!

i have a smaller dog, will he/she be safe??
definitely!! again, safety is our top priority, and if you dog shows any sign of being uncomfortable with the larger dogs, we’ll be happy to place him/her in our separated backyard oasis designed specifically with smaller dogs in mind

can i call to check on my furry friend??
absolutely!! we love providing owner’s peace of mind, and if that means a phone call, we’d love to provide it

if i choose to send my dog to canine campers, will he/she be fed??
yep. we feed a complimentary, gourmet breakfast, lunch, and dinner to all campers.

what are my friends saying about your spot??
check out what our happy clients have said here: client testimonials here.

 


quality pet care for over 20 years
licensed – bonded – insured
call: 949-378-1252
to set up your complimentary meet & greet consultation or pet related services referrals

service area:
serving all of coastal orange county, and southern los angeles (certain areas might have restrictions on packages, please call for more information)